Terms of service

ONLINE RETURN & EXCHANGE POLICY
Little Dutch want you to love and wear your purchases. Therefore, if you are not perfectly satisfied with your order, Little Dutch will supply a credit note for return requests made within 14 days of the delivery date.

Little Dutch cannot offer returns on jewellery, items purchased on sale or with a promotional discount of 20% or more.

NOTE: No refunds or exchange on sale items.

GIFTS & GIFT CARDS
If you have received items as a gift and wish to make an exchange, you may return items to receive a gift card of the same value . To organise a gift return, please email us at info@littledutch.co

Gift cards are valid for 12 months from the original purchase date. Gift cards cannot be redeemed for cash.

FAULTY ITEMS
If you believe the item that you purchased is faulty, please contact us between 9am-5:30pm Monday-Friday via info@littledutch.co.

THE FINE PRINT
Returns received outside of 14 days may be accepted at Little Dutch’s sole and absolute discretion.
Returned items must be in their original condition – unworn, unwashed, unused and with all Little Dutch and return tags attached. Garments received soiled or with make-up marks will not be accepted for exchange or return and will be sent back to the customer at the customer’s expense.

All returns must be sent via registered post or by other such means or carrier of your choice, which provides proof of posting and delivery. All returns or exchanges sent to Little Dutch must have a valid tracking number. Little Dutch will not be liable for items lost in transit. Where the items fail to be of acceptable quality, and the failure does not amount to a major failure, Little Dutch is entitled to choose between providing you with a repair, replacement or other suitable solution. Exchange of items is subject to availability. Little Dutch classifies items to be faulty (i.e. not acceptable quality) if they are received damaged, Little Dutch will issue a refund to the original card used for purchase within 10 business days of receipt of a return, less incurred shipping costs. A refund for faulty items will include the full value of the items returned, including the relevant taxes, shipping or return delivery costs.

Outside the above timeframe, our items come with guarantees that cannot be excluded under applicable Australian laws. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. To obtain compensation, you will need to provide documentary evidence of the loss or damage suffered, and documentary evidence that such loss or damage was a reasonably foreseeable consequence of a failure by Little Dutch to comply with applicable Australian laws.

Please note, Little Dutch does not accept any returns on sale items.

If you have any queries about our Returns Policy, please contact our Customer Care team from 9am-5:30pm Monday-Friday on info@littledutch.co