Shipping policy
STANDARD DELIVERY WITHIN AUSTRALIA
Little Dutch charges a flat rate of $16. For any orders $200 (AUD) or over you can enjoy free shipping to anywhere in Australia. Note free shipping will automatically appear in your shopping cart at the end of your order once your order is over $200. Delivery to most addresses is expected within 1-4 business days (unless specified in the description of the product) from the time your order has been shipped. A standard rate of $50 will apply for all international orders, delivery timings will depend on location and we will advise via email accordingly, allow minimum 2 weeks if item is in stock.
Express shipping is available within Australia. Please note, Express Shipping must be selected at checkout and a fee of $20 will be charged. Delivery to most addresses using Express Shipping is expected within 1-2 days.
During Sale periods, some orders may be subject to shipping delays, with delivery expected within 1-5 business days after an order has been placed.
All parcels are sent by our trusted postage partner Australia Post. Little Dutch is not liable for shipping delays that may incur via a postage third party.
In the case that an unforeseen postage delay occurs, the Little Dutch team will help resolve the issue immediately with the chosen postage partner.
Little Dutch is not liable for any lost or stolen parcels.
*Please note: Auspost is a postal service not a courier service, this means there is a potential risk of parcels being lost. If you select an Australia Post outlet as your postal option Little Dutch is not liable for lost parcels.
INTERNATIONAL DELIVERIES
Little Dutch offers this service – shipping may vary and may be more than indicated so please contact info@littledutch.co when placing your order. A standard rate of $50 will apply for all international orders, delivery timings will depend on location and we will advise via email accordingly, allow minimum 2 weeks if item is in stock.
TRACKING YOUR ORDER
A dispatch confirmation email including your unique tracking number will be sent for all orders so that you can track the progress of your delivery. All deliveries are made by registered courier and will require a signature. Should an ATL (Authority to Leave) be stated on the purchase notes by the buyer then the buyer accepts all responsibility for missing packages left by the courier.
You can also track your order at any time by signing into your account.
LOST OR DAMAGED GOODS
If your order is lost or damaged during transit, please contact us within 7 working days of placing your order at info@littledutch.co
ONLINE RETURN & EXCHANGE POLICY
Little Dutch want you to love and wear your purchases. Therefore, if you are not perfectly satisfied with your order, Little Dutch will supply a credit note on return requests made within 14 days of the delivery date.
Little Dutch cannot offer returns on jewellery, items purchased on sale or with a promotional discount of 20% or more.
NOTE: No refunds or exchange on sale items.